Refund Policy

Refund Policy
Point of Sale (Debit & Credit)
Smart Phone Applications, Web-Booker & Prepaid (Credit Card only)

Company Contact
Point of Sale
All receipts provide an email address (inquiry@taxitab.com) contact to allow customer to contact the Company in event of an inquiry or dispute

Smart Phone Applications
Both the Application and Web-Booker provide a telephone contact number allowing the customer to contact the Company in event of an inquiry or dispute

Complaints/Overcharges
Customers can contact the company/merchant by various means including:

• Email via receipt, website, Smart Phone Application
• Phone

Point of Sale
We request that customers provide by email proof of charge including last 4 digits of card only; either a receipt or scan of statement for the item in question. The receipt provides the Taxi Fleet involved and the Taxi involved, the customer’s statement will show the Merchant Name. Alternatively, customers can fax proof of charge.

Smart Phone Application, Web-Booker, Pre-paid Booking
We request customer provide by email proof of charge including last 4 digits of card only including last 4 digits of card; either a confirmation from the smart phone application or scan of statement for the item in question. This provides the merchant account name. Alternatively, customers can provide fax proof of charged.

All incidents are tracked by reference #. A secure record is kept of customer’s contact information in the event further discussion is required.

Investigation
We will verify the transaction is approved and settled completely.

Resolution
Refunds are requested through company acquirer (processor) to be credited directly to cardholder’s issuing bank. Customer is provided a reference # by email and advised refund has been requested

Updated: April 9, 2021